Privacy Policy

At Apex Plumbing, Inc., we are committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, and safeguard your data when you interact with our online platform and services.

Information We Collect

We collect information necessary to provide and improve our plumbing and underground utility services, including but not limited to:

• Contact information: such as your name, mailing address, phone number, and email address, provided when you request quotes, schedule services, or communicate with us.
• Service details: information related to the work you request or authorize, including property and project specifics.
• Payment information: details needed to process payments securely.
• Technical data: such as IP addresses and browser type, collected automatically when you access our online platform.

How We Use Your Information

Your data is used to:

• Provide, manage, and improve our plumbing services and customer experience.
• Communicate with you regarding service updates, appointments, and inquiries.
• Process payments and maintain accurate billing records.
• Ensure security and prevent fraud on our online platform.
• Comply with legal and regulatory obligations.

Legal Basis for Processing

Under applicable data protection laws, including the GDPR, we process your personal data based on one or more of the following legal grounds:

• Performance of a contract or to take steps before entering into a contract.
• Compliance with a legal obligation.
• Your consent where required.
• Legitimate interests pursued by Apex Plumbing, provided they do not override your privacy rights.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your information with trusted partners and service providers who assist us in delivering our services, such as payment processors and subcontractors, only to the extent necessary and under strict confidentiality agreements. Disclosure may also occur if required by law or to protect our legal rights.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, tax, or accounting requirements.

Your Rights

You have certain rights regarding your personal data, including the right to:

• Access and receive a copy of your data we hold.
• Request correction of inaccurate information.
• Request deletion of your data when it is no longer necessary.
• Restrict or object to certain processing activities.
• Withdraw consent at any time where processing is based on consent.
• Request data portability where applicable.

To exercise your rights, please contact us at our physical address:

Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure.

Third-Party Links

Our online platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties and encourage you to review their privacy policies when visiting their sites.

Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly to stay informed about how we protect your information.

If you have any questions or concerns regarding this privacy policy or our data practices, please contact us at our mailing address above.